Support

We're here to help with INTELLURA AI VISION.

Contact us

Email info@intellura.ae with your question, your account email, and any relevant screenshots. Please describe the issue clearly so we can help quickly.

Expected response time

We aim to respond within 2 business days (Sunday – Thursday, Gulf Standard Time). Account-deletion requests and billing issues are prioritised.

Account deletion help

You can delete your account and all associated data (profile, scans, AI consent records, support tickets, billing history) at any time:

Open the app and go to Profile → Danger Zone.
Tap Delete account and type DELETE to confirm.
Your account is removed immediately and purged from backups within 30 days.

If you cannot sign in, email info@intellura.ae from your registered address with the subject "Delete my account".

Subscription help

Subscriptions are billed by Apple (App Store) or Google (Play Store) and can be managed, paused, or cancelled directly from your store account:

Apple: apps.apple.com/account/subscriptions
Google Play: play.google.com/store/account/subscriptions
Refund requests: Apple — reportaproblem.apple.com · Google — play.google.com/store/account/orderhistory

Inside the app, you can restore a purchase from Profile → Subscription.

Privacy & AI processing questions

INTELLURA AI VISION uses third-party AI providers to generate visual appearance insights from images you choose to scan. We do not perform biometric identification or face recognition. Read our Privacy Policy for full detail on AI processing, data storage, retention, and deletion.

FAQ

Is INTELLURA AI VISION a medical device?

No. INTELLURA AI VISION is an educational visual appearance review tool. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.

Do you recognise faces or store biometric data?

No. We do not perform biometric identification, face recognition or 1-to-1 / 1-to-many face matching. Selected images are sent to the AI provider only to generate the appearance insights you see on screen.

Where are my scans stored?

In your private account on secure cloud infrastructure. Only you can see them. You can delete any individual scan, or your whole account, at any time.

I forgot my password — what do I do?

Use Forgot password on the sign-in screen. You will receive a reset link by email.

How do I cancel my trial?

Manage or cancel from your Apple or Google subscriptions page (links above). Cancellation takes effect at the end of the current billing period.