Privacy Policy

1. Data We Collect

Account data: email, password (encrypted), optional profile (name, age range, gender).

Appearance observation data: images you upload, AI-generated appearance observations, timestamps.

Technical data: device type, app version, anonymized usage analytics.

2. How We Use Data

To provide AI appearance appearance observations.

To store your check history so you can revisit it.

To improve service quality and security.

3. AI Processing

Uploaded images are sent to our AI provider solely to generate appearance observations. Images are stored privately and only accessible by you.

4. Data Sharing

We do NOT sell your data. We share data only with: (a) cloud infrastructure providers for hosting, (b) AI providers for processing, (c) authorities when legally required.

5. Data Retention

Your data is retained until you delete it or close your account. You may delete all appearance observations anytime from Profile.

6. Your Rights (GDPR/CCPA)

You may access, correct, export, or delete your data. Contact info@intellura.ae to exercise these rights.

7. Children

The app is for users 18+. We do not knowingly collect data from minors.

8. Security

We use industry-standard encryption and access controls. No system is 100% secure; report vulnerabilities to info@intellura.ae.

9. Changes

We may update this Policy. We will notify you of material changes.

10. Contact

Privacy questions: info@intellura.ae.

11. AI Processing & Appearance Analysis

INTELLURA AI VISION uses third-party AI models to produce general, non-diagnostic appearance observations from images you choose to scan. The output is educational only and is not a medical diagnosis, treatment, or medical advice. The app is not a medical device.

12. User-Uploaded Images and Face Data

Images you capture or upload (which may include your face, eyes, skin, tongue, teeth, hands, scalp or ears) are processed solely to generate visual appearance insights for you. We do NOT perform biometric identification, face recognition, or any 1-to-1 / 1-to-many face matching. Images are not used to identify, track, or profile you, and are not shared with advertisers.

13. Third-Party AI Processing

To generate appearance insights, selected images and the appearance-category context are securely transmitted over encrypted connections to AI infrastructure providers (e.g. Google Gemini and OpenAI via the Lovable AI Gateway). These providers process the request to return analysis text and do not receive your name, email, address, or contacts.

14. Data Storage & Retention

Your account, profile, scans, and AI appearance reports are stored in your private account on secure cloud infrastructure and are only accessible to you (and to admins for support, where you grant access). Data is retained until you delete it or close your account. Backups are rotated within 30 days, after which data is fully removed from all systems.

15. Account and Data Deletion

You can permanently delete your account and all associated data (profile, scans, AI consent records, support tickets, billing history) at any time from Profile → Danger Zone → Delete account, or by emailing info@intellura.ae from your registered address. Deletion is irreversible and is completed within 30 days across all systems including backups.